Privacy Policy

Privacy and Cookie Policy

The Privacy Policy (hereinafter referred to as the “Policy”) regulates the principles of collecting, processing and storing the personal data of the visitors of the website www.royaldenta.com of UAB “LIMO TRADING COMPANY” (hereinafter referred to as “ROYAL DENTA”) and of the visitors of the social network accounts and the recipients of the newsletter, as well as determines the purposes and means of processing their personal data.

This Policy has been drawn up in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation”) (“the Regulation”).
This Policy informs visitors to ROYAL DENTA’s website and social media accounts and recipients of newsletters about the processing of their personal data.

TERMS USED

Personal data means any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, a personal identification number, location data and an online identifier, or to one or more factors specific to the natural person’s physical, physiological, genetic, mental, economic, cultural or social identity.

Data subject – a natural person – a visitor to ROYAL DENTA’s website and social networking accounts and/or a recipient of newsletters, whose personal data is collected and processed by ROYAL DENTA.

Consent of the data subject – any freely given, specific and unambiguous indication of the data subject’s will, by means of a statement or unambiguous action, by which he or she freely consents to the processing of personal data concerning him or her.

Data subject’s rights – the data subject’s ability to participate in and control the controller’s and/or processor’s activities in relation to the processing of his/her personal data – to know, to be informed about the processing of his/her personal data; to have access to his/her personal data and how they are processed; to request the rectification or destruction of his/her personal data or the suspension, with the exception of storage, of the processing of his/her personal data where the processing is not carried out in accordance with the provisions of the legislation; to object to the processing of his/her personal data; to request the erasure of his/her personal data; to obtain the data concerning him/her which he/she has provided to the controller; and to lodge a complaint with a supervisory authority (the State Data Protection Inspectorate).

Data processing – any operation or sequence of operations which is performed upon personal data or sets of personal data, whether or not by automated means, such as collection, recording, sorting, organisation, storage, adaptation or alteration, retrieval, access, use, disclosure by transmission, dissemination or otherwise making available, alignment with or combination with other data, restriction, erasure or destruction.

Automatic processing – processing operations carried out wholly or partly by automatic means. These include any information and communication technology capable of carrying out processing operations on personal data, such as: computers, communication networks, etc.

Data controller – UAB “LIMO TRADING COMPANY”, legal entity code: 133114845, registered office address: Ievos Kalno g. 6-10, 93103 Neringa, tel. +370 684 19699, e-mail address: info@royaldenta.lt.

Data processor – a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Recipient – the natural or legal person, public authority, agency or other body to which the personal data are disclosed, whether or not to a third party. However, public authorities which, under European Union or Member State law, may receive personal data in the course of a specific investigation shall not be considered as recipients.

A cookie – a small text file that a website stores on your computer or mobile device when you visit it.

Personal data breach – a breach of security which results in the unintentional or unauthorised destruction, loss, alteration, unauthorised disclosure, unauthorised access to, unauthorised transmission, unauthorised storage or unauthorised processing of, or unauthorised storage of personal data.

Other terms used in this Policy shall have the same meaning as defined in the Regulation and other legislation on the processing of personal data.

CHAPTER I

PRINCIPLES GOVERNING THE PROCESSING OF PERSONAL DATA

ROYAL DENTA is guided by the following principles when processing your personal data:
ROYAL DENTA processes personal data only for the achievement of the legitimate purposes defined in this Policy and does not further process them in a manner incompatible with those purposes (purpose limitation principle);
Personal data are processed accurately, fairly and lawfully, in accordance with the requirements of the law (principle of lawfulness, fairness and transparency);
ROYAL DENTA processes personal data in such a way as to ensure that the personal data are accurate and kept up to date in the event of changes (principle of accuracy);
ROYAL DENTA processes personal data only to the extent necessary to achieve the purposes of the processing (data minimisation principle);
Personal data shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data were collected and processed (principle of limitation of storage time);
when processing personal data, ROYAL DENTA applies appropriate technical and organisational measures to ensure adequate security of personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage (principle of integrity and confidentiality);
ROYAL DENTA is responsible for compliance with the principles set out in this Policy and must be able to demonstrate compliance with them (accountability principle).

CHAPTER II

PURPOSES OF PROCESSING PERSONAL DATA

ROYAL DENTA shall process your personal data:
ROYAL DENTA for the purpose of pursuing its legitimate interests, including for the proper management and administration of the website, to monitor the website’s traffic, to ensure its security, to improve its performance, to facilitate the search for information and to ensure the provision of the Data Subjects’ queries, as well as for marketing and marketing purposes (sending newsletters with the consent of the Data Subject).

For the purposes set out in point 2 of this Policy, ROYAL DENTA collects and processes the following data from you:
Personal Data: name or name and surname (if provided by you);
Contact details: e-mail address (if you provide it);
Other personal data/information provided by you in your request/order to ROYAL DENTA;
Other personal data of newsletter recipients: specialisation (pharmacist, dentist, oral hygienist, etc.), city (if provided by you).

CHAPTER III

COLLECTION AND PROCESSING OF PERSONAL DATA

Personal data is obtained from you when you are required to provide such data by law or when you provide such data voluntarily.
ROYAL DENTA also processes your personal data when you contact ROYAL DENTA by e-mail, by submitting an enquiry on the ROYAL DENTA website, by subscribing to newsletters, by sending information to the contacts indicated on the ROYAL DENTA website, or by following ROYAL DENTA’s social media accounts. In these cases, ROYAL DENTA processes your data in order to administer requests and/or send newsletters, to ensure the quality of the services provided, and to defend and protect its legitimate interests.
Irrespective of the way in which the data is collected, it is stored only to the extent and for the period of time necessary to achieve the stated purposes, but no longer than the periods set out in the Index of General Document Retention Periods in the current version approved by the Order of the Chief Archivist of Lithuania V-100 dated 9 March 2011, or in any other legal acts. The data contained in requests submitted via the website shall be stored for a maximum of three years after the request has been answered, after which they shall be destroyed.

CHAPTER IV

RIGHTS OF THE DATA SUBJECT

As a data subject, you have the right to:
To know/be informed about the processing of your personal data;
To have access to your personal data and its processing. You have the right to ask ROYAL DENTA to provide you with information on what and for what purpose your personal data are processed;
Request the rectification of your personal data. If you discover that ROYAL DENTA is processing inaccurate or incomplete personal data about you, you have the right to request that such personal data be rectified or completed;
Request the erasure of your personal data (“right to be forgotten”). You have the right to ask ROYAL DENTA to erase your personal data on one of the following grounds:
the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
you have withdrawn the consent on which the processing was based and there is no other legal basis for processing your personal data;
You do not consent to the processing and there are no overriding legitimate grounds for processing;
the personal data have been processed unlawfully.
Request to restrict the processing of your personal data. You have the right to request ROYAL DENTA to restrict the processing of your personal data on one of the following grounds:
You contest the accuracy of the data for a period of time within which ROYAL DENTA can verify the accuracy of the personal data;
the processing of the personal data is unlawful and you do not consent to the erasure of the data and instead request the restriction of its use;
ROYAL DENTA no longer needs the personal data for the purposes of the processing, but needs it to assert, exercise or defend legal claims;
You have objected to the processing pending verification that ROYAL DENTA’s legitimate grounds override those of the data subject.
To object to the processing of personal data. You have the right to object to the processing of certain optional personal data about you. Such objection may be expressed by not completing certain sections of the documentation, as well as by subsequently submitting a request to stop processing your personal data that is not subject to mandatory processing. ROYAL DENTA will provide you with information at your request as to which of your personal data is processed on an optional basis. ROYAL DENTA shall, upon receipt of a request to cease processing of personal data processed on an optional basis, immediately cease such processing, unless this is contrary to legal requirements, and shall inform you thereof;
Data portability, i.e. you have the right to receive the personal data concerning you that you have provided to ROYAL DENTA in a structured, commonly used and computer-readable format and you have the right to transmit that data to another controller, and ROYAL DENTA shall not prevent this.

CHAPTER V

MEASURES TO ENSURE THE SECURITY OF PERSONAL DATA

ROYAL DENTA shall implement and maintain appropriate organisational and technical measures to protect personal data against accidental or unlawful destruction, alteration, disclosure or any other unauthorised processing.
Only those persons who have the right of access to such data shall have access to your personal data collected and processed by ROYAL DENTA and only when it is necessary for the purposes set out in this Policy.
ROYAL DENTA shall ensure proper network management, maintenance of information systems and implementation of other technical measures necessary to ensure the protection of your personal data.

CHAPTER VI

TRANSFER OF PERSONAL DATA TO THIRD PARTIES

Your personal data may be disclosed to third parties that provide services to ROYAL DENTA, ensuring the operation and maintenance of the information systems used by ROYAL DENTA. In such cases, your personal data is disclosed to third parties only to the extent necessary for the proper provision of their services.
Your personal data may be disclosed to law enforcement authorities in accordance with the procedure provided for by the legislation of the Republic of Lithuania.
In all other cases, your personal data may be disclosed to third parties only with your consent.

CHAPTER VII

USE OF COOKIES

The information collected by means of cookies enables ROYAL DENTA to improve the functioning of the website, ensuring that you can search for information in a convenient and efficient way.
The main cookies used by ROYAL DENTA on its website are:

Cookie Name
Description

CMSSESSIDX
A standard cookie used to maintain a user session.
Until the website window is closed.

cookiesAgree
A standard cookie that distinguishes which cookies you allow to be used on our website.
Until deletion.

cookiesLevelX
A standard cookie that distinguishes which cookies you allow on our website.
Until deleted.

_ga
A statistics cookie used by Google Analytics. This cookie is used to distinguish between users, calculate data on visitors, sessions, campaigns and to monitor statistical analysis of website usage. Cookies store information anonymously and assign a randomly generated number to identify unique visitors.
2 years.

_gat
Statistical cookies used by Google Analytics to collect statistical information about website traffic.
1 day.

_gid
Statistical cookie used by Google Analytics to identify an Individual.
1 day.

gat_gtag
Advertising cookie used by Google Tag Manager.
1 minute.

IDE
Advertising cookie used by Google Ads to identify a Person.
1 year.

fr
Advertising cookie. This cookie is set by Facebook when you visit the website, for the display of advertisements on Facebook and on the platforms operated by them.
3 months.

Consent to the use of cookies is expressed by clicking on the “I AGREE” button on the website, when a message appears on the website stating “To improve the quality of your browsing experience, for statistical and marketing purposes, this website uses cookies, which you can cancel at any time by changing your browser settings and deleting the cookies you have saved”.
You can withdraw your consent at any time by changing your browser settings and deleting the cookies you have saved. How you do this depends on the operating system and web browser you are using.
If you delete the cookies you have set, some features of the ROYAL DENTA website may not function as intended.

CHAPTER VIII

SENDING NEWSLETTERS

With the Data Subject’s consent, ROYAL DENTA may send newsletters to the Data Subject for marketing and marketing purposes, containing information about the sale of goods, services, training or seminars and other direct marketing content.
ROYAL DENTA sends newsletters to the Data Subject only with the Data Subject’s prior consent, expressed in electronic form and by active action, i.e. by filling in the relevant form on the ROYAL DENTA website and indicating the e-mail address to which you wish to receive newsletters.
ROYAL DENTA sends newsletters to the Data Subject until the withdrawal of consent.
The Data Subject shall be given the opportunity to easily opt-out of receiving the newsletters and not to consent to the further sending of such direct marketing content. This option shall be made available to the Data Subject by clicking on a link in the email itself.
If the Data Subject opts out of receiving further ROYAL DENTA newsletters containing direct marketing content, no further newsletters will be sent to the Data Subject.

CHAPTER IX

CHANGES TO THE PRIVACY POLICY

This Policy is regularly reviewed and updated, and changes to it are published on the website: royaldenta.com.

CHAPTER X

CONTACT INFORMATION

If you have any questions, comments or complaints regarding ROYAL DENTA’s collection, use and storage of your personal data, please contact us at info@royaldenta.lt.